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Customer Care Specialist, Air Logisitcs - Aerospace | United Kingdom | JR2503_0025 Are you looking for an interesting new challenge? YOUR ROLE The Customer Care Specialist will be part of our growing Aerospace team in Heathrow responsible for direct interaction with our customers proactive customer service, problem-solving, interaction with our sales colleagues and equally as important, ensuring that our colleagues have all of the necessary information to be able to execute on our customer behalf. YOUR RESPONSIBILITIES <ul><li>Proactively advise and consult customers to ensure their satisfaction while addressing concerns before they arise.</li><li>Track customer shipments, provide proactive updates, and collaborate with stakeholders to prevent complaints and resolve issues efficiently.</li><li>Document and investigate deviations, conduct root cause analysis, and ensure compliance with company, industry, and legal standards, including preparation for audits.</li><li>Develop and onboard new customers, expand existing business lanes, and manage inquiries, quotations, and up-selling opportunities within corporate pricing guidelines.</li><li>Utilize Business Process Automation (BPA) tools, integrate customer requirements into systems, generate reports, conduct performance analysis, and manage claims from reporting to closure.</li><li>Maintain strong communication with Operational and Revenue Care Centres, act as the main contact for services, handle complaint calls, escalate unresolved issues, and exchange knowledge with sales and account management teams.</li></ul>YOUR SKILLS AND EXPERIENCES <ul><li>Experience in freight forwarding or transport planning with a focus on airfreight, along with strong proficiency in MS Office, especially Excel.</li><li>Ability to understand and implement new processes, adapt to change, embrace new technologies, and demonstrate a change management mindset.</li><li>Strong customer service orientation with excellent communication skills, an approachable nature, and the ability to handle conflict resolution effectively.</li><li>Strong problem-solving skills, the ability to work independently and as part of a team, and perseverance in overcoming challenges.</li><li>Excellent time management with the ability to prioritize tasks, meet deadlines, and ensure adherence to confidentiality and compliance regulations.</li></ul>GOOD REASON TO JOIN If you would like to become a valued member of our team, we will make sure that you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. ABOUT KUEHNE+NAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. CONTACT Sanchi Bhatnagar <a href="mailto:sanchi.bhatnagar@kuehne-nagel.com" target="_blank">sanchi.bhatnagar@kuehne-nagel.com</a>/ (030) 4036371610

Customer Care Specialist, Air Logisitcs - Aerospace

Join Us in Redefining Air Travel! Are you ready to take the helm of transformation in the airline industry? We are on the lookout for an Airline Transformation Visionary-a bold leader who thrives in dynamic environments and possesses a deep understanding of aviation challenges and opportunities. In this unique role, you will spearhead our transformation initiatives, fostering a culture of agility and resilience while driving innovative solutions that reshape the future of air travel. What You'll Do: <ul><li>Lead with Purpose: Craft and execute a groundbreaking transformation strategy that not only aligns with our organizational vision but also revolutionizes operational efficiency and customer engagement.</li><li>Modern Airline Retailing Transformation: Lead the airline's shift from traditional distribution models to a modern, customer-centric, digital-first retailing approach. Help airlines adopt new retailing capabilities, technologies, and standards, ensuring alignment with industry initiatives like IATA's Modern Airline Retailing (MAR) and New Distribution Capability (NDC).</li><li>Challenge the Status Quo: Conduct cutting-edge analyses of industry trends, customer insights, and competitive landscapes to uncover transformative opportunities that propel us ahead of the curve.</li><li>Champion Change: Drive robust change management initiatives, ensuring seamless adoption of new practices and technologies while inspiring teams to embrace agility and adaptability.</li><li>Project Pioneer: Oversee high-impact transformation projects from conception to execution, delivering results that exceed expectations and set new standards for the industry.</li><li>Engage Stakeholders: Build strong relationships with executive leadership, department heads, and external partners, fostering collaboration and shared ownership of transformation efforts.</li><li>Implement Industry Standards: Work with IATA standards like NDC, ONE Order, and Offers/Orders. Collaborate with technology vendors to integrate new systems and ensure compliance with modern retailing practices.</li><li>Customer-Centric Product Development: Design and launch dynamic pricing, ancillaries, bundles, and create a seamless customer experience across channels (mobile, web, agents).</li><li>Measure Success: Develop and track key performance indicators (KPIs) that gauge the impact of transformation initiatives, using data-driven insights to refine strategies and drive continuous improvement.</li><li>Data &amp; Analytics: Leverage data to personalize offers and optimize conversion rates, enhancing overall customer satisfaction.</li></ul>Who You Are: <ul><li>A strong advisor within the Airlines with strong management skills as well as dealing with complex scenarios and navigating ambiguities</li><li>Trailblazer: You possess a Bachelor's degree in Business, Aviation Management, or a related field. A Master's degree is a plus, but your passion for transformation is what truly sets you apart.</li><li>Experienced Leader: With a minimum of 10 years in the airline industry, you have a proven track record of spearheading successful transformation initiatives that challenge conventional norms.</li><li>Agile Advocate: You are well-versed in agile methodologies and thrive in fast-paced environments, demonstrating exceptional analytical, problem-solving, and project management skills.</li><li>Influential Communicator: Your strong leadership presence and interpersonal skills enable you to inspire and mobilize teams, driving them toward a shared vision of excellence.</li><li>Forward Thinker: You have a deep understanding of airline operations, customer experience, and emerging technologies, positioning you as a thought leader in the industry.</li><li>Background Needed: Experience in the airline industry (commercial, IT, distribution), familiarity with airline systems (GDS, PSS, NDC APIs), strong stakeholder and project management skills, and a passion for digital transformation and customer experience.</li></ul>Why Fly with Us? Joinour passionate team dedicated to transforming air travel as we know it. We offer competitive compensation, comprehensive benefits, and the chance to leave your mark on the future of aviation. If you are a visionary leader ready to embrace challenges and drive meaningful change, we want to hear from you!

Airlines Transformation Specialist

Company Description Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Job Description As a Cargo Screener at Securitas, you are a key part of the Aviation security operation, using x-ray machines, you will be conducting screening and security checks for prohibited items in cargo to be transported, recording and escalating any issues of concern. Specific duties will include: <ul><li>Required to perform various tasks such as: operation of x-ray machines, physical inspection of cargo and lifting and carrying freight.</li><li>Responsible for using x-ray machines to identify dangerous objects in cargo and preventing those objects from being transported onto the aircraft.</li><li>Maintain focus and awareness within a demanding environment, which includes distractions from within the airport environment.</li><li>Make effective decisions depending on situation</li><li>Flexible to work various shift lengths dependent on the volume of cargo </li></ul>Additional Information: <ul><li>You will be required to attend a mandatory 3.5 week training course in Israel where you will receive indepth knowledge to provide you with the skills to operate as a Specialist Security Agent.</li><li>Opportunities to progress through further training.</li><li>Requirement of 37.5 hours per week with an opportunity for overtime if available.</li><li>Monthly travel &amp; meal allowance provided</li><li>Enhanced pension and medical insurance </li><li>25 days annual leave plus bank holidays</li><li>Bank holidays paid at double time &amp; Overtime paid at time and a half.</li><li>Uniform provided</li></ul>Qualifications <ul><li>Full 5 Year Checkable Employment &amp; Education History</li><li>Valid Passport Permitting Entrance to Israel</li><li>Right to Work in the UK </li><li>Excellent Interpersonal and Communication Skills - the ability to listen and provide clear and concise instructions</li><li>Demonstrate a High Level of Integrity whilst dealing with sensitive situations</li><li>Ability to follow instructions, procedures and work flow in a disciplined environment</li><li>Able to work within a team and to act on own initiative when required</li><li>Possess a positive and flexible attitude to all aspects of work</li><li>Professional Approach</li><li>Attention to Detail</li><li>Local to London Heathrow Airport</li></ul>Additional Information It's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals. Ready to take the next step? Click 'I'm Interested' to submit your CV. Questions? Reach out anytime at <a href="mailto:Recruitmentenquiries@Securitas.uk.com" target="_blank">Recruitmentenquiries@Securitas.uk.com</a>. Why Choose Securitas UK? At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities. What You Can Expect Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email. Diversity &amp; Inclusion: Be Yourself at Securitas We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on: <ul><li>Career Growth: Clear pathways from apprenticeships to leadership programs.</li><li>Inclusive Leadership: A culture of respect, transparency, and collaboration.</li><li>Fair Pay &amp; Benefits: Competitive, equitable compensation and benefits.</li></ul>Our Commitment to You We support our workforce through initiatives such as: <ul><li>Employee Networks - Safe spaces to connect and influence policies for change.</li><li>Race at Work Charter &amp; Armed Forces Covenant - Supporting equality and inclusion.</li><li>Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.</li><li>Health &amp; Well-being Programs - Mental health support and workplace wellness.</li><li>Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.</li></ul>We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more! Take the Next Step Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today!

Specialist Aviation Cargo Screener

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Start here. Grow here. Are you ready to work with a team of talented engineers and shape the future of Aviation? Aviation is one of the key focus sectors at AECOM, a business sector which sits within our number-one-rated global transportation engineering consultancy. Whilst we are already the number one aviation engineering consultancy by revenue globally, we see significant future growth potential as the sector recovers from the downturn induced by the Covid 19 outbreak. Our clients are beginning to re-invest in their assets, to ensure they are in the right condition, but also to ensure their capacity needs of the future. Aviation Infrastructure is also expected to grow as a business Traditionally our UK Aviation business has been UK centric, focused on supporting our clients with airfield and civil infrastructure engineering services. Our future growth strategy seeks to diversify the range of services we offer to our clients and the regions where we work. Aviation Infrastructure is at the core of our business and is anticipated to continue to provide many of our opportunities and revenue. We are currently looking for an AGL Associate Director / Technical Director, to help grow the project pipeline, lead and expand the team. In this role, you will develop winning proposals, provide technical oversight and guidance on design and project manage on a range of aviation electrical projects across the UK and Internationally with a strong focus on delivering modern, future focussed aviation systems and services in a sustainable manner with a view on carbon footprint reduction to our airport clients . Open to locations across the UK. Current &amp; Upcoming Projects: <ul><li>A wide range of airfield upgrades and rehabilitation projects both in civil and military markets.</li><li>Recent major bid successes on overseas airports</li><li>Continued work with our established client based both in the UK&amp;I and internationally.</li><li>A regular programme of airfield asset inspections, both at home and overseas.</li></ul>Here's what you'll do: <ul><li>Deliver: Work within the existing AGL team, which forms part of the broader Aviation civil infrastructure team to oversee AGL projects within Civil and Military airfields in the UK&amp;I and overseas. Working as part of the broader aviation team to manage existing and foster new clients, grow the project pipeline and expand the team.</li></ul><ul><li>Oversee: Be directly involved in the delivery of AGL projects through technical guidance and project oversight, delivering design elements directly and providing client stakeholder engagement and technical assurance.</li></ul><ul><li>Provide Expertise: Offer technical knowledge and support to the design team and our clients on all aspects of multi-disciplinary projects, from conceptual phases, through design and construction, in to handover to operations.</li></ul><ul><li>Ensure Quality: A large part of the role will require a keen eye for detail in reviewing and approving design team outputs and the ability to be able to fully interpret and correctly apply the various aviation standards, such ICAO, EASA, CAA, FAA and Military Regulatory Articles.</li></ul><ul><li>Collaborate: Working within a team of multi-disciplinary engineers and across the wider AECOM structure to deliver integrated, efficient and effective design solutions and build enduring relationships with our technical teams and Clients as trusted advisors.</li></ul>Come grow with us. We develop projects from concept through operation providing engineering and construction services for multiyear, multimillion-dollar projects for major projects in Aviation. And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days Qualifications Ready to push the limits of what's possible? Here's what we're looking for: <ul><li>Technical Experience:Demonstrable specific experience in delivery of AGL and electrical design within an airport environment, airfield operations, airport engineering and the airport-specific construction sector at a senior professional level. </li><li>Project Management and Delivery: Previous experience of leading and working within AGL teams participating in multi-disciplinary project teams and delivering projects to the required technical and quality standards, managing resource inputs, programmes and budgets</li><li>Detailed working knowledge of the aviation AGL marketplace, with a comprehensive network of contacts including AGL lighting suppliers, control systems specialists, High Mast Lighting and electrical substations.</li><li>Strong practical understanding of airports and the aviation industry, including best practices and emerging technologies</li><li>Substantial diverse experience of working in the AGL sector as a consultant delivering projects and having directly dealt with clients in the UK and Europe</li></ul>We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at <a href="mailto:ReasonableAccommodations@aecom.com" target="_blank">ReasonableAccommodations@aecom.com</a> At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Additional Information Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne About AECOM AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too. Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address <a href="mailto:ReasonableAccommodations@aecom.com" target="_blank">ReasonableAccommodations@aecom.com</a> if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

AGL Associate Director - Aviation

Role: Aerospace and Defence Management Consulting Manager Location: London, Manchester, Newcastle Mobility: Up to 100% Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Our Team The Aerospace and Defence industry is being hit by disruption on multiple fronts. At the same time, it's experiencing tremendous growth in all segments. To compete and win in this environment, companies are beginning to strategically transform components of their business to successfully address disruptive forces and capture new growth. The current context of change is driven by external events, powerful market forces and emerging technologies. Accenture are at the forefront of this change, helping the world's largest Aerospace and Defence companies achieve sustainable and profitable growth by transforming their businesses to become more agile, innovative, operationally efficient, data-driven, and secure. We help our clients deliver lasting impact by driving excellence from strategy development through to implementation. At Accenture, our purpose is to deliver on the promise of technology and human ingenuity. As we are experiencing unprecedented growth, we are looking for exceptional individuals to join our team of passionate Aerospace and Defence consulting practitioners. As part of this team, you will learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways. You will have an opportunity to make an impact on operations, programmes and strategies that are crucial to the UK's Commercial and Defence Aerospace industry. In our team, you will gain exposure to: <ul><li>The most strategic challenges and opportunities that occupy the minds of industry leaders</li><li>Cutting edge research and thought leadership that is defining the future of the industry</li><li>Structured problem-solving techniques to enable our clients to transform their businesses</li><li>A global Aerospace and Defence network of highly skilled, geographically and culturally diverse people</li><li>A world-class training curriculum that helps you continuously upskill yourself as the world changes</li><li>A culture that encourages innovation, collaboration, enterprise, and a lot of fun!</li></ul>As an Aerospace and Defence Management Consulting Manager you will: <ul><li>Lead focused project teams across a range of A&amp;D clients &amp; problems</li><li>Take ownership of framing the problem, structuring the analysis approach, and lead the execution</li><li>Coach and develop members of the team to deliver excellence</li><li>Structure and communicate outcomes to client management teams</li><li>Work alongside client teams to help them implement the recommendations to deliver value</li></ul>We are looking for you if you have: <ul><li>6-8 years' relevant experience in the Aerospace and Defence industry. With prior consulting experience or experience leading transformation and change initiatives</li><li>Bachelor's degree with a strong academic record, or equivalent experience. An advanced degree or MBA is a plus but not essential</li><li>Strong functional knowledge in one or more of the following areas - Supply Chain, Operational Improvement, Manufacturing, Quality Management, Sourcing and Procurement, Digital Engineering, Complex programme delivery</li><li>Exceptional creative problem solving and analytical skills</li><li>Team leadership experience</li><li>Effective communication skills, both written and oral. Fluency in English</li><li>A passion for Aerospace &amp; Defence, technology and innovation</li></ul>To apply for this role, you must hold or be eligible for UK security clearance. As such you must have lived in the UK for the past five years without an absence from the country of greater than 30 days at a time. More information about the requirements can be found here: United Kingdom Security Vetting: Applicant - GOV.UK What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app-based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! We strive to help our people create the right work-life balance that allows them to realise their full potential. Please speak to your recruiter about the working pattern that works best for you. Location: Your home office can be in London, Manchester or Newcastle. This role is client-facing and will therefore involve travel, working in other parts of the UK. Closing Date for Applications 31/08/2025 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change. Visit us at <a href="http://www.accenture.com" target="_blank">www.accenture.com</a> Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Aerospace and Defence - Management Consulting Manager

Lead Planner - Airspace Modernisation (Known internally as Airspace Modernisation Lead) Salary Range : Min £50,477 to Max £67,303 per annum, depending on experience, plus a market related supplement. Contract Type: Permanent Full Time Security Level: BPSS Visa Restrictions: This position does not (currently) offer visa sponsorship. Location: Gatwick / Hybrid: Whilst, we embrace hybrid working, there will be an expectation to attend the office weekly, at least 1 day a week, but is subject to business needs and change. Closing Date: 27th April 2025 Interview Date: Early to Mid-May - In person at Aviation House, Gatwick/Crawley We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment. The Role Do you have background in strategic/operational planning, Air Traffic Management (ATM) or any other complex transport related industry? Working with a broad range of stakeholders, you will ensure that the national airspace modernisation strategy (AMS) delivers its goals for the total modernisation of UK airspace by 2040. This role is at the heart of the UK's future airspace aspirations, and you will work with ground-breaking technology and strategic concepts. You will partner internationally to share best practice and will help shape and influence the national ATM system for generations to come. Key Role Accountabilities: The primary focus of the role will be the development and evolution of the UK Airspace Modernisation Strategy (AMS), supporting the integration of new users and the enhancement of the national ATM system through innovation. <ul> <li>Influencing at the international level to encourage and ensure UK AMS and alignment with the Global Air Navigation Plan (GANP).</li> <li>Development and authoring of AMS related plans and guidance, including but not limited to CAP1711, CAP1711a and CAP1711b.</li> <li>Ensure the programme of airspace modernisation is supported by National and International policy.</li> <li>Coordinating, cohering and collaborating with the Airspace Modernisation Delivery Teams; both CAA internal Teams and external industry Teams (such as NERL and MoD).</li> <li>Support to industry and other stakeholders in communicating AMS intent.</li> <li>Advice to the CAA senior leadership on Airspace Modernisation Fund (ASF) activities.</li> <li>Providing ongoing SME Airspace and ATC technical advice and guidance to the CAA for both Sandbox and other developing innovation projects pertinent to the AMS. </li></ul><ul> <li>Understand and track European and Global airspace modernisation intent and facilitate updates where necessary to the UK AMS through advising SLT revised UK AMS strategic intent.</li></ul><ul> <li>Ensure Strategic coherence of UK AMS Delivery plans with the wider AMS intent through attendance of a range of boards, working groups and forums.</li></ul>ABOUT YOU You will confidently engage with internal and external stakeholders to ensure airspace modernisation plans are coherently developed, managed and understood. Ideally, you will have knowledge of the CAA and UK aviation industry supported by an understanding of key legislative factors influencing and determining the CAA's role as an airspace regulator e.g. the Civil Aviation Act, Air Navigation Order, Rules of the Air Regulations and the appropriate MoD Publications. Essential <ul> <li>Understand Airspace Modernisation, its related aims and objectives along with its concepts, and potential issues.</li> <li>Working knowledge and understanding of the airspace change framework, national legislation and implications for airspace users.</li> <li>Knowledge of the CAA, its structure and its working practices and procedures.</li> <li>Proven experience at developing strategic or operational plans and the production of multifaceted strategy documents.</li> <li>Able to develop novel solutions, based on expert knowledge and detailed understanding of ATM and aviation law principles.</li> <li>Understand and a knowledge of National reporting responsibilities into bodies such as ICAO, Eurocontrol. </li> <li>Confidently able to communicate at all levels, whilst able to effectively collaborate, negotiate and influence at all levels internally, with industry, and with national and international stakeholders </li> <li>Able to comfortably work with a multi skilled team, yet equally confident to work alone, demonstrating effective time management, and pro-actively work with often tight delivery deadlines.</li> <li>Working knowledge and confident use of the MS Office suite.</li></ul>Desirable <ul> <li>Working knowledge of the ICAO, EASA and other international institutions which may impact UK airspace modernisation.</li> <li>Awareness of the environmental impact of aviation, and of existing and developing strategies and actions to mitigate these.</li></ul>Additional Information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. BPSS - To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken. For more information on BPSS clearance please visit - BPSS clearance The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest. Relocation &amp; Property The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years' time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028 Inclusive Recruitment We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know. Working With Us We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more! Our Values Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone - For more information please Click Here We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. No recruitment agencies please.

Lead Planner Airspace Modernisation

Job Description Are you passionate about creating a safe and efficient airside environment? As the Airside Ground Handling and Service Providers Engagement Manager, you will play a pivotal role in our cultural improvement programme, ensuring a safe and efficient airside for all. This role offers the unique opportunity to lead an established team and shape the future of airside operations at Heathrow. Responsibilities <ul><li>Be at the forefront of our efforts to enhance the safety and efficiency of airside operations. </li><li>Working with a wide range of stakeholders, including airside partners, regulatory bodies, and internal teams. </li><li>Lead and inspire an established team dedicated to performance, continuous improvement and operational excellence. </li><li>Advocates for and ensures airside partners are consulted and their needs considered during operational change programmes, such as the design and delivery of a future Target Operating Model and the implementation of new ground handling regulations.</li><li>Manages all airside safety promotions campaigns, including the Airside Safety weeks. </li><li>Shaping the future of airside operations through innovative programmes and collaborative efforts. </li></ul>Qualifications <ul><li>We are looking to strengthen our team with expertise in communication and engagement, particularly in joint problem-solving scenarios. </li><li>A deep understanding of the factors that influence the culture of airside operators and licence holders. </li><li>Knowledge of the regulatory matters that drive performance and operations. </li><li>Demonstrable evidence of active performance management of suppliers to lead to business wide improvement. </li><li>Previous experience in project management and systematic delivery. </li></ul>Ideally, you will also have: <ul><li>Proven experience in delivering a culture change programme. </li><li>Qualification or background in behavioural science. </li></ul>About Us There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow. Sustainable Travel to work Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access. Equal Opportunities As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality. About the Team There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates. You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.

Airside Ground Handling and Service Providers Engagement Manager

Welcome to this recruitment process with Vueling! Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better! At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills. We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. Job Purpose Oversee and manage real-time airport operations at Vueling's designated stations, ensuring resource optimisation and adherence to regulatory standards and company policies, with the aim of delivering seamless operations, enhancing customer satisfaction, and maintaining operational efficiency and punctuality. Main Accountabilities <ul> <li>Ensure constant and effective communication with key stakeholders.</li> <li>Maintain seamless coordination with handling supervisors, Vueling's IOCC, AENA executives, and Vueling Airport Support teams, enabling swift and informed decision-making to minimise disruptions.</li> <li>Make immediate operational decisions in line with company and regulatory standards.</li> <li>Resolve operational issues efficiently while adhering to the Vueling Operations Manual, AESA regulations, and aviation best practices, ensuring compliance and safety.</li> <li>Allocate and optimise resources dynamically during real-time operations. </li> <li>Supervise ancillary service management and ensure compliance with established standards.</li> <li>Anticipate and prepare for operational disruptions.</li> <li>Monitor and report incidents or deviations from standards.</li> <li>Support, guide, and lead cargo handling teams during operations.</li> <li>Manage night and off-peak operations.</li> <li>Promote discipline and procedural compliance among cargo handling teams.</li> <li>Oversee safety compliance during operations.</li> <li>Perform any other assigned responsibilities or duties inherent to the position.</li> </ul>Education <ul> <li>Bachelor's degree in Business Administration, Aviation Management, or a related field.</li> </ul>Experience <ul> <li>Minimum 3-5 years of experience in airport operations, handling, or passenger services. Experience in high-traffic international airports is essential to provide exposure to complex operational challenges.</li> <li>Aviation Regulations, with in-depth knowledge of AESA, IATA, and Vueling operational regulations (e.g., Operations Manual).</li> <li>Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery. </li> <li>In-depth knowledge of AESA, IATA, and Vueling operational regulations (e.g., Operations Manual).</li> <li>Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery.</li> <li>Resource Management, with familiarity with staffing strategies and productivity metrics, such as aircraft turnover.</li> </ul>Main relationships <ul> <li>Handling Teams (Supervisors and Chiefs of Service): To coordinate daily operations, manage resources, and address real-time disruptions.</li> <li>Vueling IOCC: To receive operational updates, escalate critical issues, and make informed decisions regarding flights.</li> <li>Vueling Airport Support (VAS): To collaborate on compliance and operational improvements.</li> <li>Customer Response Team: To address passenger-related issues and ensure seamless service recovery.</li> <li>AENA Executives: To coordinate airport infrastructure usage, manage security protocols, and address servicerelated issues.</li> <li>Iberia Handling Teams: To ensure efficient handling services and alignment with Vueling's operational standards.</li> <li>Security Services and Guardia Civil: To manage security incidents, ensure compliance with airport regulations, and address conflict situations.</li> <li>Passengers: To provide high-quality customer service during disruptions, ensuring satisfaction and loyalty.</li> </ul>Languages <ul> <li>English C1</li> <li>Spanish C1 (as a local Language)</li> </ul>Location London, UK. Level 5 We are the only Top Employer airline in Europe For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity &amp; Inclusion, Wellbeing and more. • #FlyToYourFullPotential Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here . • Our Culture We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other. Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, &amp; Values . • Our Recruitment Process Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works . Department Operations Locations London

Airport Duty Manager UK - TEMPORARY

Airline Operations Safety Support Lead Company: Boeing UK Training and Flight Services Limited As an Airline Operations Safety Support (AOSS) Lead, you will be part of Boeing's Global Aerospace Safety program. You will be responsible for all facets of AOSS customer engagement planning and execution. You will lead a team of aviation professionals on location to evaluate customer flight operations across the globe. This is a customer-facing position, and you will have direct interaction with customer airline leadership while on location. This position requires extensive travel (approximately 40%), mostly to international locations. If you are looking for a career that will have global impact on aerospace safety, this is the place for you! Hiring details: <ul><li>This requisition is for a locally hired position in Gatwick, UK. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.</li><li>This is not an active flying position.</li><li>This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.</li></ul>Position Responsibilities: <ul><li>Leads evaluation teams to partner with customer airlines to examine flight operations</li><li>Observes customer operations and reviews recommendations on flight operations and procedures; provides technical information to clarify and apply Boeing flight procedures to customer operations</li><li>Participates in flight and simulator observations</li><li>Assists in development and application of company safety initiatives, strategies that are used in support of continuous accident reduction</li><li>Leads the development, reviews, validation, and standardization of flight-related materials, technical bulletins and procedures; leads coordination with others regarding changes affecting flight operations and safety</li><li>Participates in flight deck design and test to develop, validate and ensure adherence to flight crew procedures and operating techniques</li><li>Supports activities to obtain aircraft certification</li></ul>Basic Qualifications (Required Skills/Experience): <ul><li>Previous airline flight operations experience</li><li>EASA/CAA certification, or Military Equivalent. Either active or expired is acceptable</li></ul>Preferred Qualifications (Desired Skills/Experience): <ul><li>Training department experience</li><li>Safety department experience</li><li>Airline flight operations leadership</li></ul>The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer: <ul><li>Competitive salary and annual incentive plans</li><li>Continuous learning - you'll develop the approach and skills to navigate whatever comes next</li><li>Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way</li><li>Inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs</li><li>Excellent Adoption and Parental leave options</li><li>23 days plus UK public holidays and a Winter Break between Christmas and New Year</li><li>Pension Plan with up to 10% employer contribution</li><li>Company paid BUPA Medical Plan</li><li>Short Term Sickness: 100% pay for the first 26 weeks</li><li>Long Term Sickness: 66.67% of annual salary from 27th week</li><li>6x annual salary life insurance</li><li>Learning Together Programme to support your on-going personal and career development</li><li>Access to Boeing's Well Being Programs, tool and incentives</li></ul>Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Not a Shift Worker (United Kingdom)

Airline Operations Safety Support Lead

Design Manager - Mechanical - Aviation (5354) Do you have experience in Aviation / Airport projects? Are you passionate about exemplary Design Management? Do you aspire to work on the biggest and most iconic infrastructure projects in the UK? Are you considering what's next for your career? Then we would love to hear from you!! The Opportunity: Laing O'Rourke are currently recruiting for a Mechanically biased Design Manager for an aviation / airport project in Greater London. A Laing O'Rourke Design Manager ensures that all design information is reviewed and delivered in line with the design management procedures for completeness and compliance with contractual obligations, including factors such as programme, buildability, safety, maintenance and technical suitability. In addition, the Design Manager oversees the production, control and distribution of design information at different project stages and ensures regular progress reporting of the design is in place. The Laing O'Rourke Design Manager is a senior member of the Design Job Family and Technical Function, which is there to ensure technical excellence, assurance and performance across all projects and opportunities from pre-project, early engagement and work winning through to detailed delivery. All of our designers are part of our Engineering Enterprise which aims to maximise and realise the potential of design to increase certainty on our projects. What will the role look like? <ul> <li>Supporting our consultant teams to maximise their effectiveness and value optimisation in the provision of effective integrated design solutions that meet our clients our business needs (strategies and budgets).</li> <li>Maximising the effectiveness of consultant relationships.</li> <li>Reviewing design delivery to enhance quality of solutions and efficiency of design, procurement, manufacturing, assembly, commissioning and handover of total engineering excellent solutions for our clients.</li> <li>Supporting our consultants in adopting LOR's design processes, deliver with rigour and quality project management processes and to ensure effective collaboration throughout the supply chain (using appropriate tools for this including, but not limited to, BIM/Digital Engineering).</li> <li>Capturing business knowledge and capability enabling continuous improvement, innovation and improved capability towards an Engineering Enterprise.</li> </ul>Technical Capabilities: <ul> <li>Creating and owning the design brief</li> <li>Design optimisation</li> <li>Design for Manufacture and Assembly</li> <li>Managing consultancies</li> <li>Information and Change Control</li> <li>Design compliance</li> </ul>What skills &amp; experience are we looking for? <ul> <li>First degree in Mechanical Engineering. Other appropriate construction related qualification plus design related experience.</li> <li>Approx 5 years' experience. Different procurement routes, different sector experience. Experience end to end in managing design - from concept to handover.</li> </ul>Don't match all the criteria? We are open and always happy to hear from people with transferable skill sets and a commitment to learning. About us:We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients. As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email <a href="mailto:resourcingteam@laingorourke.com" target="_blank">resourcingteam@laingorourke.com</a> #LI-KW1

70 Jobs in Westerham TN16, UK