Onsite Aviation Support Manager

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Onsite Aviation Support Manager at World Kinect

Are you passionate about aviation and customer service? Join World Kinect as our Manager of Onsite Support and play a pivotal role in overseeing customer and vendor relationships at the airport. You'll be the key to enhancing and protecting our company's profitability through seamless coordination of services that exceed customer expectations.

Why You'll Love Working With Us:

• Dynamic Environment: Work at the heart of airport operations, interacting with high-value customers and vendors.
• Growth Opportunities: Be part of a team that values your contributions and offers opportunities for professional development.
• Impactful Role: Your efforts will directly contribute to the success and reputation of World Kinect.

Principal Responsibilities:

• Flight Planning Coordination: Manage slot and flight planning services for our top-tier customers.
• Relationship Management: Foster strong relationships with Fixed Base Operators (FBOs) and ensure harmonious interactions among all stakeholders.
• Customer Service Supervision: Oversee services for inbound customers arranged by various company offices.
• Cross-Selling: Meet customers on arrival and introduce them to other World Kinect offerings.
• Fuel Sales Coordination: Ensure fuel sales orders are processed efficiently, prioritizing World Fuel Services orders.
• Annual Trip Reports: Complete and present annual trip reports to airports in the region.
• Sales Support: Act as a spokesperson for sales executives, meeting and hosting customers at vendor facilities.
• Business Development: Identify and capture new business opportunities in coordination with sales teams.

Requirements:

• Aviation Operations Experience: Proven experience working in an aviation operations environment, preferably at an airport.
• Aircraft Knowledge: Familiarity with the requirements of various aircraft types, both business and commercial aviation.
• Flight Operations Expertise: Experience in managing flight operations within the regions of responsibility.
• Customer Relationship Management: Strong background in customer relationship management.
• Sales Success: Demonstrated track record of positive sales results across multiple products and services.

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