Airlines Account Manager (Malaysia)
Trip.com Travel Singapore Pte
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Published 3 days ago
Airline
Permanent
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
The Company
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travellers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centres.
Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com has become one of the largest travel companies in the world in terms of gross merchandise value.
The Role
Due to continued flight growth in Malaysia, Trip.com is seeking a commercial astute Senior Airline Manager to join our dynamic team. Reporting to the Airline Director, this role will be responsible for executing the airline commercial strategy in line with our ambition's flight growth plans.
• Lead and negotiate global, regional, and local commercial agreements with airline partners to drive commercial performance
• Build and maintain strong relationships with airlines, industry stakeholders, and partners; represent Trip.com at industry events
• Analyse complex data to identify revenue growth and market share opportunities within the flights business
• Monitor competitive landscapes and develop proactive commercial and sales initiatives
• Establish and grow strategic partnerships to support innovative commercial opportunities
• Collaborate closely with internal teams including Marketing, Flight Product, Revenue Management, and Operations across the region.
Skills & Experience
• Bachelor's degree or above, with 7-8 years' commercial experience within an Airline, OTA, Agency, or GDS environment
• Proven track record of managing key accounts and delivering sustained revenue growth
• Strong commercial mindset with demonstrated experience leading and closing complex negotiations
• Highly analytical, with the ability to translate data into actionable commercial insights
• Self-starter with the confidence to build new strategies, innovate, and operate autonomously
• Proven success in B2B relationship management and growing long-term partner value
• Solid understanding of the travel industry, online travel market, and key sales channels; experience with travel technology products preferred
• Experience developing and executing performance-driven initiatives with airline partners
• Strong cross-functional experience, including collaboration with product, project management, and operational teams
• Results-oriented, able to manage multiple priorities and meet tight deadlines
• Excellent communication and presentation skills
• Willingness to travel as required
• Native English required, Mandarin proficiency is a plus for cross-functional collaboration
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
Have a good trip, and see you soon!
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
The Company
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travellers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centres.
Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com has become one of the largest travel companies in the world in terms of gross merchandise value.
The Role
Due to continued flight growth in Malaysia, Trip.com is seeking a commercial astute Senior Airline Manager to join our dynamic team. Reporting to the Airline Director, this role will be responsible for executing the airline commercial strategy in line with our ambition's flight growth plans.
• Lead and negotiate global, regional, and local commercial agreements with airline partners to drive commercial performance
• Build and maintain strong relationships with airlines, industry stakeholders, and partners; represent Trip.com at industry events
• Analyse complex data to identify revenue growth and market share opportunities within the flights business
• Monitor competitive landscapes and develop proactive commercial and sales initiatives
• Establish and grow strategic partnerships to support innovative commercial opportunities
• Collaborate closely with internal teams including Marketing, Flight Product, Revenue Management, and Operations across the region.
Skills & Experience
• Bachelor's degree or above, with 7-8 years' commercial experience within an Airline, OTA, Agency, or GDS environment
• Proven track record of managing key accounts and delivering sustained revenue growth
• Strong commercial mindset with demonstrated experience leading and closing complex negotiations
• Highly analytical, with the ability to translate data into actionable commercial insights
• Self-starter with the confidence to build new strategies, innovate, and operate autonomously
• Proven success in B2B relationship management and growing long-term partner value
• Solid understanding of the travel industry, online travel market, and key sales channels; experience with travel technology products preferred
• Experience developing and executing performance-driven initiatives with airline partners
• Strong cross-functional experience, including collaboration with product, project management, and operational teams
• Results-oriented, able to manage multiple priorities and meet tight deadlines
• Excellent communication and presentation skills
• Willingness to travel as required
• Native English required, Mandarin proficiency is a plus for cross-functional collaboration
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Have a good trip, and see you soon!