Growth Manager Professional Services - Airports & Airline
Amadeus
R. São João Nepomuceno, 1250-177 Lisboa, Portugal
Published 3 months ago
Airline
Full Time
Job Title
Growth Manager Professional Services - Airports & Airline
Summary :
Amadeus AirOps delivers mission-critical solutions to all players across the airport ecosystem (Airports, Airlines, Ground Handlers, Border Authorities, and more). Within the newly created AirOps Product Marketing team, and as part of the Professional Services unit, the Professional Services Growth Manager is accountable for defining and scaling the AirOps Professional Services strategy, directly contributing to the Travel Unit's double-digit services growth ambition.
You will drive AirOps' transition from a product-centric approach to end-to-end solutions, embedding Professional Services into value propositions, commercial packages, and customer journeys to maximize business impact.
In this role you'll
Key responsibilities
Define and own the AirOps Professional Services catalogue
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Growth Manager Professional Services - Airports & Airline
Summary :
Amadeus AirOps delivers mission-critical solutions to all players across the airport ecosystem (Airports, Airlines, Ground Handlers, Border Authorities, and more). Within the newly created AirOps Product Marketing team, and as part of the Professional Services unit, the Professional Services Growth Manager is accountable for defining and scaling the AirOps Professional Services strategy, directly contributing to the Travel Unit's double-digit services growth ambition.
You will drive AirOps' transition from a product-centric approach to end-to-end solutions, embedding Professional Services into value propositions, commercial packages, and customer journeys to maximize business impact.
In this role you'll
Key responsibilities
Define and own the AirOps Professional Services catalogue
- Build, structure, and continuously evolve a portfolio of Professional Services based on customer needs, market opportunities, and AirOps' strategic strengths.
- Own service positioning, packaging, and lifecycle, ensuring clarity, scalability, and differentiation.
- Partner with Product Marketing and Product Management to embed services into AirOps solution offerings (hardware + software + services), with a clear and consistent value proposition.
- Co-own service pricing, margins, and contribution to the long-term Services P&L, aligned with Travel Unit revenue and profitability objectives.
- Work closely with Go-to-Market and Sales teams to integrate services into GTM plans, pipeline strategy, and deal structures.
- Define and monitor growth levers such as service attach rate, services penetration, ACV uplift, and cross-sell / upsell opportunities.
- Support sales enablement with clear service narratives, packaging, and commercial frameworks.
- Coordinate with Services Engineering and Delivery teams to ensure delivery capacity, readiness, and scalability are aligned with demand.
- Monitor services delivery and financial performance, in collaboration with Business Performance and Finance teams.
- Use data and customer feedback to continuously optimize the portfolio, execution model, and growth performance
- 5+ years of experience in Growth, Product Marketing, Management Consulting, or Service Portfolio Management, ideally in a B2B / enterprise environment.
- Proven experience working at the intersection of products, services, and go-to-market, with a strong business and value-driven mindset.
- Comfortable owning ambiguous, cross-functional topics in complex, matrix organizations.
- Experience in the travel, airline, airport, or IT industry is a strong plus.
- Strong analytical, storytelling, and stakeholder-management skills, with the ability to turn strategy into execution.
- Excellent English verbal & written communication skills
- ; A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- ; A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- ; Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- ; A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- ; A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
- ; A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- ; A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- ; A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.