VS Airport Duty Manager-Edinburgh Airport

Overview

Virgin Atlantic Airport Duty Manager

Location: Edinburgh Airport

Schedule: operate on a 5 days on / 2 days off roster. Working hours will be discussed and agreed based on the operational schedule.

Do you have proven airline operational experience across all passenger and aircraft handling areas? Are you an experienced leader who leads with trust, empowering and developing teams and suppliers?Do you have previous experience using VsTerm and Air4 systems? If so, this could be the role for you.

Responsibilities

As an Airport Duty Manager, you will:

• Provide a safe, secure, procedurally compliant, and robust operation.
• Lead the airport team to deliver a differentiated and recognisably Virgin Atlantic customer experience.
• Achieve financial and ancillary targets through effective control of operational costs, ensuring spending during both normal operations and disruption is measured and proportionate.
• Manage airport teams fairly and consistently, in line with Virgin Atlantic guidelines, to deliver a high-performance culture where people feel engaged and valued.
• Maintain strong operational relationships with local suppliers and partners.
• Carry out any other operational tasks or responsibilities as assigned by the Airport Manager.
• Perform internal audits across all operational areas.
• Provides support to the Airport Manager during flight disruptions, misconnections, and denied boarding situations, ensuring passengers are offered all appropriate facilities and full support throughout any disruption during the shift.

Qualifications

Your experience should also demonstrate:

• Strong planning capability, with confidence working with operational data to inform decision-making.
• A customer-centric mindset with sound commercial judgment and budget management experience.
• Curiosity and an innovative approach to problem-solving.
• Ability to work effectively in a pressurised environment, with flexibility to work unsocial hours when required.
• A continuous improvement mindset with a strong focus on quality and compliance standards.
• Competent use of MS Office applications (Word, Excel, PowerPoint).
• Proficiency with Departure Control Systems and automated check-in, including familiarity with ticketing and fare rules, baggage services, aircraft loading and unloading, weight and balance, and related aircraft services activities.
• A solid understanding of CAA regulations, and applicable federal, state, and local laws and ordinances.
• Excellent verbal and written communication skills.