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<ul> <li>Aviation Insights Analyst </li> <li>Permanent role </li> <li>Based in Manchester Airport or our London Office </li> <li>Hybrid working </li></ul>At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including: <ul> <li>Bonus scheme</li> <li>25 days holiday plus bank holidays</li> <li>Free parking</li> <li>Subsidised public transport</li> <li>Huge range of company discounts</li> <li>Virtual GP service, available 24 hours a day, 7 days a week</li></ul>About the role: The Group Aviation Insight Analyst will be responsible for providing strategic analysis and insights to support aviation growth, working closely with the business development functions across Manchester Airport Group's three airports. This role requires a deep understanding of aviation data, strong analytical skills, and the ability to draw a story from often multiple and conflicting data sources effectively. You will analyse and interpret aviation data, including passenger numbers, flight schedules, and market trends to identify new destinations or growth opportunities. Conduct regular research to identify industry trends and societal trends within the airports catchment areas and monitor and report on the performance of airlines and routes, providing actionable insights to enable aviation teams to build on opportunities. You will also work on developing and maintaining forecasting models to predict future trends in passenger traffic and airline performance. You will work closely with other internal teams to align insights with business objectives and prepare and deliver presentations to senior management and stakeholders, effectively communicating key findings and recommendations. What will make you successful in this role: You will need proven experience in an analytical role preferably within the aviation industry. Technically, you will be proficient in data analysis tools and software such as Excel, SQL, and data visualization tools (e.g., Tableau, Power BI). You will have strong analytical and problem solving skills, with the ability to interpret complex data and provide clear insights through PowerPoint and written papers. We also want you to be a team player, with the ability to work collaboratively with cross-functional teams and a passion for aviation would also be great, with a desire to stay updated with industry trends and developments. Equal Opportunities &amp; Reasonable Adjustments At MAG we believe in the importance of diversity &amp; inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing <a href="mailto:HR.Recruitment@MAGAirports.com" target="_blank">HR.Recruitment@MAGAirports.com</a> Our Colleague Resource Groups include: Women's Network, Embrace - Race &amp; Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent &amp; Carers, Disabilities including neurodiversity

Aviation Insight Analyst

Exciting Opportunity: Safety Pilot - Unmanned Aerial Systems Are you an aviation enthusiast with a passion for cutting-edge technology? If so, this could be the perfect role for you! The Safety Pilot - Unmanned Aerial Systems position at this company is an exceptional opportunity to be at the forefront of the defence industry. The Role of the Safety Pilot As a Safety Pilot, you will play a crucial role in ensuring the safe and compliant operation of Unmanned Aerial Systems (UAS) for this company. Your responsibilities will include: <ul><li>Supporting the Remote Pilot In Command in the delivery of UAS operations</li><li>Ensuring operations comply with necessary regulations and maintaining detailed records</li><li>Enforcing adherence to company safety protocols and best practices</li><li>Assisting UAS operators with flight planning, pre-flight inspections, and post-flight debriefings</li><li>Providing emergency response guidance in the event of system failures or unexpected hazards</li><li>Training and mentoring UAS operators on best practices and risk mitigation strategies</li></ul> The Ideal Candidate To be successful as a Safety Pilot, you will need: <ul><li>Aviation knowledge, including Ground School and live flying experience</li><li>Understanding of meteorology and airspace</li><li>A1 and A3 certificates (CAA/EASA)</li><li>A pilot's license (LAPL/PPL/HPL) and an A2 Certificate of Competence</li><li>An engineering license and MALE/HALE UAS Platform Certification</li><li>A Flight Radiotelephony Operating License</li><li>Experience with MUAS/MALE platforms, military flying, or instructional duties</li><li>Eligibility to hold SC clearance and a willingness to undergo the vetting process</li></ul> Why Join This Company? This company is the leading developer of Unmanned Aerial Systems for maritime surveillance in the Defence sector. They offer a competitive salary, excellent benefits, and the opportunity to work in a dynamic and innovative environment. As a Safety Pilot, you will be at the forefront of the industry, contributing to the delivery of critical missions and making a real impact. Apply Now If you have the necessary qualifications and experience, and you're ready to take on this exciting challenge, we encourage you to apply for the Safety Pilot role today. Don't miss out on this exceptional opportunity to join a pioneering company and shape the future of the defence industry. Carbon60, Lorien &amp; SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Safety Pilot

Exciting Opportunity: Become a Remote Pilot with a Leading Unmanned Aerial Systems Developer Are you a skilled aviation professional with a passion for cutting-edge technology? This is your chance to join a dynamic team at the forefront of the Defence sector. The company is seeking a talented Remote Pilot to play a crucial role in the delivery of their state-of-the-art Unmanned Aerial Systems (UAS) operations. The Role of the Remote Pilot As a Remote Pilot, you will be responsible for monitoring flight operations, mitigating hazards, and ensuring compliance with relevant regulations and standards. This is a dynamic role that will involve frequent travel to customer locations across the UK, Portugal, the US, and Europe, as well as a minimum of 3 days per week working in the South West of England. Key Responsibilities of the Remote Pilot <ul><li>Support the Remote Pilot In Command in the delivery of safe and compliant UAS operations</li><li>Ensure operations adhere to necessary regulations and maintain detailed records of flights, incidents, and safety assessments</li><li>Enforce adherence to company safety protocols and best practices</li><li>Assist UAS operators with flight planning, pre-flight inspections, and post-flight debriefings</li><li>Provide emergency response guidance in the event of system failures or unexpected hazards</li><li>Train and mentor UAS operators on best practices and risk mitigation strategies</li></ul> Qualifications and Experience Required To be successful as a Remote Pilot, you will need a strong aviation background, including Ground School and live flying experience on various aircraft types. Additionally, you should possess the following: <ul><li>A1 and A3 certificates (CAA/EASA)</li><li>Pilot License (LAPL/PPL/HPL)</li><li>A2 Certificate of Competence</li><li>Engineering License</li><li>MALE/HALE UAS Platform Certification</li><li>MUAS Certification (Puma/DH3/Raven/Stalker)</li><li>Flight Radiotelephony Operating License</li><li>Experience in military flying, instructional duties, or overseas operational flying</li><li>Eligibility to hold SC clearance and willingness to undergo the vetting process</li></ul> Why Join This Company? This company is the leading developer of Unmanned Aerial Systems for maritime surveillance in the Defence sector. They offer a competitive salary, excellent benefits, including a performance-related bonus, pension contributions matched up to 10%, and medical insurance. Additionally, you'll have the opportunity to work with cutting-edge technology and be part of a dynamic, innovative team. Apply Now If you're an experienced aviation professional with a passion for technology and a desire to make a difference, we encourage you to apply for this exciting Remote Pilot role. Submit your application today and take the first step towards a rewarding career with this pioneering company. Carbon60, Lorien &amp; SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Remote Pilot

Salary: Circa £70,000 dependent upon experience, inclusive of a Market Related Supplement (MRS) Contract Type: Permanent - Full Time Security Level: BPSS Visa Restrictions: This position does not offer visa sponsorship. Air Safety Support International Ltd (ASSI) is a wholly owned subsidiary of the UK Civil Aviation Authority. Established in 2003, ASSI supports the development of civil aviation safety regulation in the UK Overseas Territories (OTs). Its mission is "To ensure, in an inclusive and sustainable manner, that the UK meets its international obligations in respect of aviation safety regulation within the UK Overseas Territories." The Role To carry out the duties of an ASSI Flight Operations Inspector as directed by the Assurance Manager, the COO and CEO. To audit / assess the safety of approved organisations and Departments of Civil Aviation (DCAs) based in the UK Overseas Territories (OTs) and to establish their compliance with the requirements of the Air Navigation (Overseas Territories) Order (AN(OT)O), in line with Performance Based Oversight (PBO) principles. To assist the Flight Operations Policy specialist to produce and maintain the published means of compliance (OTARs) and Guidance Material (OTACs) with the relevant aspects of the AN(OT)O in line with ASSI policy and changes to ICAO SARPs. To act as a technical expert and to assist ASSI in achieving the overall objectives, such that business needs and strategy are achieved using the tools and procedures available, which includes the use of Centrik, our audit management tool. To assist with the further development and implementation of PBO and to provide training, both internally and to the OTs, as necessary. Core Accountabilities <ul> <li>Conduct objective oversight of all aspects of commercial air transport (CAT) operations for the initial issue and on-going maintenance of an Air Operator's Certificate (AOC), in order to be satisfied that they comply with standards and requirements.</li> <li>Undertake assessments/audits of private and corporate operators for competence in relation to legislation and compliance with requirements.</li> <li>Oversee any necessary Personnel Licensing examinations required under OTAR Part 61 and Flight Examiner competency checks.</li> <li>Conduct ramp checks of aircraft and operators.</li></ul><ul> <li>Participate in assessments of OTAAs to ensure that they are fit for purpose in-line with ICAO PPQ and follow up to closure, deficiencies raised during the assessments.</li> <li>Consider applications for approvals, permissions, exemptions and deviations.</li> <li>Manage and undertake the research, production, and maintenance of means of compliance with the legislation (OTARs), guidance material (OTACs) and supporting technical procedures, coordinating with ASSI colleagues and OTAAs as appropriate.</li> <li>Identify shortcomings in legislation and promote rectification action through the provision of technical solutions to legal specialists for the development of the AN(OT)O.</li> <li>Undertake action, when required, in line with ASSI's Enforcement policy and procedures.</li> <li>Application of SMS and QMS systems, with a proportionate risk-based approach.</li> <li>Investigate, or provide technical support for the investigation of, Occurrence Reports and make recommendations to reduce the risk of future occurrences.</li> <li>Develop and maintain policy for associated subjects.</li> <li>Review relevant ICAO State Letter proposals and respond on behalf of the OTs, resolving any conflicting views.</li> <li>Maintain compliance information for relevant ICAO Annexes and others as allocated.</li> <li>Work with the DCAs and staff of the OTAAs to ensure smooth, consistent and timely implementation of OTARs.</li> <li>Work with the Training Manager to design, plan and implement training and technical assistance for regulatory staff of ASSI and the Overseas Territories.</li> <li>Provide ad hoc support and advice to regulatory staff of the Overseas Territory Aviation Authorities.</li> <li>Undertake at the discretion of ASSI management, such tasks, outside the jobholder's normal area of technical expertise, as the job may occasionally demand.</li> <li>Provide technical support to industry in order to ensure mitigating actions have been taken in regard to the investigation of, Occurrence Reports.</li> <li>Represent Territories and ASSI at national and international forums in respect of the key responsibilities described above.</li></ul>About You To be considered for the role you must: Essential <ul> <li>Hold or have recently held a Commercial licence, or ATPL(A), with Instrument Rating.</li> <li>Considerable experience as a pilot in command and held previous appointments either in operational management in air transport operations, or previous experience as a designated examiner or instructor. </li> <li>Considerable operating experience in a commercial environment, preferably with some international experience.</li> <li>Knowledge of General Aviation and Corporate operations (Preferably).</li> <li>Regulatory experience of overseeing flight operations approvals, including SMS and QMS</li> <li>A detailed knowledge of international aviation regulatory requirements and the aircraft / aviation industry.</li></ul>Desirable <ul> <li>Knowledge of Information Technology and Information Management Systems as applied within the aviation industry.</li> <li>Ability to operate in a wide range of cultural business environments at all levels.</li> <li>Capable of using experience and making sound judgments, with an ability to think laterally to identify the wider implications of decisions making.</li> <li>Able to challenge information, propositions or assumptions, often of a deep technical nature and across a range of disciplines, affecting safety.</li> <li>Be cognisant of cultural diversity and able to exercise diplomacy.</li> <li>Knowledge and competence in the field of risk analysis</li></ul>Additional Information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken. If you do not meet these requirements, we may not be able to accept your application. For more information on BPSS clearance please visit - BPSS clearance The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest. Relocation &amp; Property The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years' time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028 Inclusive Recruitment We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know. Working With Us We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more! Our Values Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone - For more information please Click Here Closing Date: Monday 12th May 2025 Interview Date: 27th / 29th May - 3rd /4th /5th June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. No recruitment agencies please.

Flight Operations Inspector - ASSI

Customer Care Specialist, Air Logisitcs - Aerospace | United Kingdom | JR2503_0025 Are you looking for an interesting new challenge? YOUR ROLE The Customer Care Specialist will be part of our growing Aerospace team in Heathrow responsible for direct interaction with our customers proactive customer service, problem-solving, interaction with our sales colleagues and equally as important, ensuring that our colleagues have all of the necessary information to be able to execute on our customer behalf. YOUR RESPONSIBILITIES <ul><li>Proactively advise and consult customers to ensure their satisfaction while addressing concerns before they arise.</li><li>Track customer shipments, provide proactive updates, and collaborate with stakeholders to prevent complaints and resolve issues efficiently.</li><li>Document and investigate deviations, conduct root cause analysis, and ensure compliance with company, industry, and legal standards, including preparation for audits.</li><li>Develop and onboard new customers, expand existing business lanes, and manage inquiries, quotations, and up-selling opportunities within corporate pricing guidelines.</li><li>Utilize Business Process Automation (BPA) tools, integrate customer requirements into systems, generate reports, conduct performance analysis, and manage claims from reporting to closure.</li><li>Maintain strong communication with Operational and Revenue Care Centres, act as the main contact for services, handle complaint calls, escalate unresolved issues, and exchange knowledge with sales and account management teams.</li></ul>YOUR SKILLS AND EXPERIENCES <ul><li>Experience in freight forwarding or transport planning with a focus on airfreight, along with strong proficiency in MS Office, especially Excel.</li><li>Ability to understand and implement new processes, adapt to change, embrace new technologies, and demonstrate a change management mindset.</li><li>Strong customer service orientation with excellent communication skills, an approachable nature, and the ability to handle conflict resolution effectively.</li><li>Strong problem-solving skills, the ability to work independently and as part of a team, and perseverance in overcoming challenges.</li><li>Excellent time management with the ability to prioritize tasks, meet deadlines, and ensure adherence to confidentiality and compliance regulations.</li></ul>GOOD REASON TO JOIN If you would like to become a valued member of our team, we will make sure that you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. ABOUT KUEHNE+NAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. CONTACT Sanchi Bhatnagar <a href="mailto:sanchi.bhatnagar@kuehne-nagel.com" target="_blank">sanchi.bhatnagar@kuehne-nagel.com</a>/ (030) 4036371610

Customer Care Specialist, Air Logisitcs - Aerospace

What you will be doing... Join Jet2.com as a Ramp Agent and help us send our all-important customers on holiday! We have some fantastic opportunities to join us as a Ramp Agent at Bristol Airport! What will you do as a Ramp Agent? <ul><li>Support the safe arrival, positioning and turnaround of our aircraft.</li><li>Ensure specialist airside vehicles and equipment are in the right place at the right time.</li><li>Load of the aircraft, adhering to loading instructions and weight and balance parameters.</li><li>Work to legal regulations and company requirements; operating all equipment in a safe manner and maintaining a clear and safe working environment for you and your colleagues</li><li>Ensure the delivery of an efficient and friendly service that meets the needs of our customers and promotes our brand values.</li></ul>Working in all weather conditions, this is a physically demanding role. In order to work safely in an Airside environment and operate our vehicles, candidates must hold a full UK Manual Driving Licence and pass a Medical, administered by the airport. What Can We Offer You? <ul><li>£16.15 per hour plus an additional £4.04 per hour for unsociable hours ( hours worked between11:00pm and 04:59am)</li><li>Free Car Parking for all our colleagues at the airport &amp; rest areas to relax during breaks</li><li>34 days holiday entitlement per annum (pro rata for part time hours)</li><li>Recommend a Friend scheme (£250 for successful referrals)</li><li>Life assurance &amp; pension scheme</li><li>Colleague discounts on Jet2holidays and Jet2.com holidays and flights</li><li>Annual pay review, our famous Red uniform, paid training course &amp; much more!</li></ul>This role is available on a 30 hour per week permanent seasonal contract basis with the potential to increase to 37.5 hours in Peak (Our permanent seasonal contracts have a short rest period in between our busy winter and Summer seasons). This is a rostered role that requires shift working, so flexibility is required - shift patterns are a rolling shift pattern of 4 shifts on, 2 rest days off . Shifts will include very early starts, late finishes, working weekends &amp; bank holidays . You will receive you roster 4 weeks in advance. Ideal candidates will have experience with aircraft handling including pushback, marshalling and headset. In order to work safely in an Airside environment and operate our vehicles, candidates must hold a full UK Driving Licence and be able to pass a Medical, administered by the airport. You will ideally hold a valid Airside Driving Permit for Bristol Airport. With a positive and conscientious approach, you will be able to prioritise effectively and ensure the safety of our customers, yourself, and your Team. Apply now to join our fantastic team and we look forward to welcoming you onboard!

Ramp Agents - Bristol Airport

Join Us in Redefining Air Travel! Are you ready to take the helm of transformation in the airline industry? We are on the lookout for an Airline Transformation Visionary-a bold leader who thrives in dynamic environments and possesses a deep understanding of aviation challenges and opportunities. In this unique role, you will spearhead our transformation initiatives, fostering a culture of agility and resilience while driving innovative solutions that reshape the future of air travel. What You'll Do: <ul><li>Lead with Purpose: Craft and execute a groundbreaking transformation strategy that not only aligns with our organizational vision but also revolutionizes operational efficiency and customer engagement.</li><li>Modern Airline Retailing Transformation: Lead the airline's shift from traditional distribution models to a modern, customer-centric, digital-first retailing approach. Help airlines adopt new retailing capabilities, technologies, and standards, ensuring alignment with industry initiatives like IATA's Modern Airline Retailing (MAR) and New Distribution Capability (NDC).</li><li>Challenge the Status Quo: Conduct cutting-edge analyses of industry trends, customer insights, and competitive landscapes to uncover transformative opportunities that propel us ahead of the curve.</li><li>Champion Change: Drive robust change management initiatives, ensuring seamless adoption of new practices and technologies while inspiring teams to embrace agility and adaptability.</li><li>Project Pioneer: Oversee high-impact transformation projects from conception to execution, delivering results that exceed expectations and set new standards for the industry.</li><li>Engage Stakeholders: Build strong relationships with executive leadership, department heads, and external partners, fostering collaboration and shared ownership of transformation efforts.</li><li>Implement Industry Standards: Work with IATA standards like NDC, ONE Order, and Offers/Orders. Collaborate with technology vendors to integrate new systems and ensure compliance with modern retailing practices.</li><li>Customer-Centric Product Development: Design and launch dynamic pricing, ancillaries, bundles, and create a seamless customer experience across channels (mobile, web, agents).</li><li>Measure Success: Develop and track key performance indicators (KPIs) that gauge the impact of transformation initiatives, using data-driven insights to refine strategies and drive continuous improvement.</li><li>Data &amp; Analytics: Leverage data to personalize offers and optimize conversion rates, enhancing overall customer satisfaction.</li></ul>Who You Are: <ul><li>A strong advisor within the Airlines with strong management skills as well as dealing with complex scenarios and navigating ambiguities</li><li>Trailblazer: You possess a Bachelor's degree in Business, Aviation Management, or a related field. A Master's degree is a plus, but your passion for transformation is what truly sets you apart.</li><li>Experienced Leader: With a minimum of 10 years in the airline industry, you have a proven track record of spearheading successful transformation initiatives that challenge conventional norms.</li><li>Agile Advocate: You are well-versed in agile methodologies and thrive in fast-paced environments, demonstrating exceptional analytical, problem-solving, and project management skills.</li><li>Influential Communicator: Your strong leadership presence and interpersonal skills enable you to inspire and mobilize teams, driving them toward a shared vision of excellence.</li><li>Forward Thinker: You have a deep understanding of airline operations, customer experience, and emerging technologies, positioning you as a thought leader in the industry.</li><li>Background Needed: Experience in the airline industry (commercial, IT, distribution), familiarity with airline systems (GDS, PSS, NDC APIs), strong stakeholder and project management skills, and a passion for digital transformation and customer experience.</li></ul>Why Fly with Us? Joinour passionate team dedicated to transforming air travel as we know it. We offer competitive compensation, comprehensive benefits, and the chance to leave your mark on the future of aviation. If you are a visionary leader ready to embrace challenges and drive meaningful change, we want to hear from you!

Airlines Transformation Specialist

Join Us in Redefining Air Travel! Are you ready to take the helm of transformation in the airline industry? We are on the lookout for an Airline Transformation Visionary-a bold leader who thrives in dynamic environments and possesses a deep understanding of aviation challenges and opportunities. In this unique role, you will spearhead our transformation initiatives, fostering a culture of agility and resilience while driving innovative solutions that reshape the future of air travel. What You'll Do <ul><li>Lead with Purpose: Craft and execute a groundbreaking transformation strategy that not only aligns with our organizational vision but also revolutionizes operational efficiency and customer engagement.</li><li>Modern Airline Retailing Transformation: Lead the airline's shift from traditional distribution models to a modern, customer-centric, digital-first retailing approach. Help airlines adopt new retailing capabilities, technologies, and standards, ensuring alignment with industry initiatives like IATA's Modern Airline Retailing (MAR) and New Distribution Capability (NDC).</li><li>Challenge the Status Quo: Conduct cutting-edge analyses of industry trends, customer insights, and competitive landscapes to uncover transformative opportunities that propel us ahead of the curve.</li><li>Champion Change: Drive robust change management initiatives, ensuring seamless adoption of new practices and technologies while inspiring teams to embrace agility and adaptability.</li><li>Project Pioneer: Oversee high-impact transformation projects from conception to execution, delivering results that exceed expectations and set new standards for the industry.</li><li>Engage Stakeholders: Build strong relationships with executive leadership, department heads, and external partners, fostering collaboration and shared ownership of transformation efforts.</li><li>Implement Industry Standards: Work with IATA standards like NDC, ONE Order, and Offers/Orders. Collaborate with technology vendors to integrate new systems and ensure compliance with modern retailing practices.</li><li>Customer-Centric Product Development: Design and launch dynamic pricing, ancillaries, bundles, and create a seamless customer experience across channels (mobile, web, agents).</li><li>Measure Success: Develop and track key performance indicators (KPIs) that gauge the impact of transformation initiatives, using data-driven insights to refine strategies and drive continuous improvement.</li><li>Data &amp; Analytics: Leverage data to personalize offers and optimize conversion rates, enhancing overall customer satisfaction.</li></ul>Who You Are <ul><li>A strong advisor within the Airlines with strong management skills as well as dealing with complex scenarios and navigating ambiguities</li><li>Trailblazer: You possess a Bachelor's degree in Business, Aviation Management, or a related field. A Master's degree is a plus, but your passion for transformation is what truly sets you apart.</li><li>Experienced Leader: With a minimum of 10 years in the airline industry, you have a proven track record of spearheading successful transformation initiatives that challenge conventional norms.</li><li>Agile Advocate: You are well-versed in agile methodologies and thrive in fast-paced environments, demonstrating exceptional analytical, problem-solving, and project management skills.</li><li>Influential Communicator: Your strong leadership presence and interpersonal skills enable you to inspire and mobilize teams, driving them toward a shared vision of excellence.</li><li>Forward Thinker: You have a deep understanding of airline operations, customer experience, and emerging technologies, positioning you as a thought leader in the industry.</li><li>Background Needed: Experience in the airline industry (commercial, IT, distribution), familiarity with airline systems (GDS, PSS, NDC APIs), strong stakeholder and project management skills, and a passion for digital transformation and customer experience.</li></ul>Why Fly with Us? Join our passionate team dedicated to transforming air travel as we know it. We offer competitive compensation, comprehensive benefits, and the chance to leave your mark on the future of aviation. If you are a visionary leader ready to embrace challenges and drive meaningful change, we want to hear from you!

Airlines Transformation Specialist - Expert Level - UK

10th April, 2025 About the role: ESP Global Services has provided IT support and managed services to global customers for the last 31 years. Today we are seeking Airport Engineers with the passion for solving IT problems with good customer service engagement. If you seek a career in IT and you are passionate to learn and develop, we can offer you exposure to multiple technologies and multiple global customer environment. What will you do? <ul> <li>Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.</li> <li>Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests</li> <li>Supply and replace IT consumables, such as paper and ink toner when required</li> <li>Carry out regular "floor-walking" and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customers</li> </ul> This is an onsite role based at Heathrow Airport and requires a commitment of Monday to Sunday 4 on 4 off (0700 to 1900 &amp; 1900 to 0700) What will you bring to ESP? <ul> <li>At least 2 years' experience in an IT support role</li> <li>Good knowledge of current Microsoft Windows Desktop software</li> <li>Understanding of network protocols, server hardware and configurations</li> <li>Self-motivated with a willingness to learn and adapt to any new change or situation</li> <li>Excellent verbal and written communication skills</li> <li>5 years UK working history which can be referenced for airside clearance checks</li> <li>Full UK manual driving license </li> </ul> What we will offer? A salary of £23,809.50 per annum Benefits: <ul> <li>20 days as annual leave </li> <li>Shift Allowance of £2700</li> <li>A career development plan </li> <li>Perkbox discounts</li> </ul> Who are we? ESP Global Services has been providing customized 24/7 Global IT support solutions since, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.

Airport Engineer - Manchester

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview This is a remote position that can be based out of your home office anywhere within the United Kingdom, Italy, France or Germany. TE Connectivity Ltd. is a $15.8 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at <a href="http://www.te.com" target="_blank">www.te.com</a> and on LinkedIn, Facebook, WeChat and Twitter. The Director of Sales, Europe for the Aerospace, Defense, and Marine BU will partner with the AD&amp;M VP of Global Sales and Marketing to drive the Go-to-Market growth strategy for the business and drive revenue in the Europe, with the goal of outpacing market growth. This leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The leader must possess a keen understanding of the Aerospace &amp; Défense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: • Development and lead the Europe Go-To-Market sales strategy. • Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). • Ensure sales coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. • Build and develop the capabilities of customer service, account managers, field application engineerings, sales managers &amp; key account managers to execute on the go-to-market strategy. • Develop initiatives and localized teams to target improved customer service levers to meet required customer scorecard performance &amp; customer satisfaction • Build strategic, executive level customer relationships, demonstrate TE capabilities and technologies to the customer base, capture customer insights and translate into account/ regional strategies to grow share. • Support Business Development and Sales Efforts, Account Plans and Strategy of Tier 1, Tier 2, Tier 3 business • Lead strategic customer growth through alignment with product management on share gain and new product development initiatives • Lead cross functional alignment to drive customer contract negotiations aligned to TE business requirements. What your background should look like: <ul> <li>Proven Sales Management/ leadership experience. </li> <li>Previous knowledge of the Aerospace and Defense market is a plus. </li> <li>Bachelor's Degree with a technical knowledge and discipline, or equivalent. MBA strongly preferred. </li> <li>Demonstrated leadership in attracting, building, and developing large high-performing sales teams with a proven track record of success. </li> <li>Strong Business, commercial, and technical acumen. </li> <li>Ability to develop, articulate, and implement sales strategy to grow revenue and market share. Proven experience in developing effective regional and account strategies. </li> <li>Capability in demand planning and sales operations. </li> <li>Able to deal with ambiguity while still managing vision and purpose. </li> <li>Demonstrated past ability to not only meet or exceed sales goals but outpace market growth. </li> <li>Visionary thought leader and strategic thinker.</li> <li>Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization.</li> <li>Analytical and strong problem-solving skills.</li> <li>Strong sense of urgency and bias for action.</li> <li>Knowledge of systems (Salesforce.com, MS Office, SAP, etc.).</li> <li>Previous experience with American markets is desirable. </li></ul>#LI-REMOTE Competencies Building Effective Teams Managing and Measuring Work Motivating Others Values: Integrity, Accountability, Inclusion, Innovation, Teamwork SET : Strategy, Execution, Talent (for managers) ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at <a href="http://www.te.com" target="_blank">www.te.com</a> and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! • Competitive Salary Package • Performance-Based Bonus Plans • Health and Wellness Incentives • Employee Stock Purchase Program • Community Outreach Programs / Charity Events • Employee Resource Group Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Location:

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